01 / the experience
customer first
Buying plants online takes a degree of faith. I've placed that faith enough times as a buyer to know how it goes wrong: photos that don't match what arrives, packaging that was subpar, plants that weren't what was described, sellers who weren't interested in fixing issues that arose.
Customer experience was the No. 1 priority when I started The Plant Plug, and it still is.
If something goes wrong, I'll do everything I can to make it right.